20-Minute Strategy Call

Cancellation Policy

By enrolling in 1:1 coaching with Johanna Badenhorst, you acknowledge and agree to the following: Nature of Coaching • Coaching is educational and future-focused. • It is not therapy, counselling, psychological treatment, or crisis support. Personal Responsibility • You understand that coaching outcomes vary and depend on your engagement and implementation. • You accept responsibility for your decisions, wellbeing, and actions. Mental Health Support • Coaching is not a substitute for clinical care. • If psychological support is required, you will be encouraged to seek assistance from a doctor or qualified health professional. Sessions, Payments & Cancellations • Payment is required prior to sessions. • A minimum of 24 hours’ notice is required to reschedule. Late cancellations may result in the session being forfeited. Intellectual Property • All coaching materials and frameworks are the intellectual property of Johanna Badenhorst and may not be shared or reproduced without permission. When purchasing a coaching plan or multi-session package, you agree to the following: • Coaching plans secure dedicated time, preparation, and availability within the practice and are therefore non-refundable once commenced. • Plans are valid for the timeframe stated at purchase (for example, three or six months). Sessions must be used within this period unless otherwise approved. Unused sessions expire and are non-refundable. • Coaching plans are non-transferable and cannot be shared with another individual. • Payment plans are a commitment to complete all scheduled payments, regardless of session attendance or utilisation. • Rescheduling requires a minimum of 24 hours’ notice. Late cancellations or missed sessions may result in the session being forfeited. Container & Participation • Coaching containers are designed to support meaningful progress, and consistent participation is strongly encouraged. • Coaching works best when sessions are attended regularly and action is taken between appointments. Communication & Boundaries • 1:1 coaching is not an emergency service, and support is not available outside scheduled sessions. • Between-session contact is limited to brief administrative or scheduling matters unless otherwise agreed.

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